Shipping policy

Shipping Policy

1. Processing Time

All orders are processed within 1-2 business days (Monday - Friday, excluding public holidays) after payment is received and confirmed. Once your order is processed, you'll receive a shipping confirmation email with a tracking number.

Please note: Orders placed during weekends or public holidays will be processed the next business day.

2. Shipping Methods & Delivery Times

We offer multiple shipping options to suit your needs:

Domestic Shipping (Nigeria)

  • Standard Shipping: 3-5 business days — ₦3,500
  • Express Shipping: 1-2 business days — ₦5000
  • Next Day Delivery: 24 hours (Lagos & nearby areas only) — ₦3,500

International Shipping

  • Standard International: 7-14 business days — ₦20,000 (varies by destination)
  • Express International: 3-5 business days —  ₦25,000 (varies by destination)

Shipping costs are calculated at checkout based on your location and selected method.

3. Shipping Rates

Shipping costs depend on:

  • Your delivery location
  • Selected shipping method
  • Package weight and dimensions
  • Current shipping carrier rates

You'll see the exact shipping cost during checkout before completing your purchase.

4. Order Tracking

Once your order ships, you'll receive:

  • A tracking number via email
  • A link to track your package in real-time
  • Regular status updates on your order

You can also track your order anytime by:

  • Logging into your account on our website
  • Using the tracking link sent to your email
  • Contacting our customer support team

5. Delivery Address Requirements

Please ensure your delivery address is:

  • Complete and accurate
  • A physical address (we cannot ship to PO boxes)
  • Accessible for delivery

We are not responsible for delivery delays or undelivered packages due to incorrect or incomplete address information provided by the customer.

6. Delays & Weather Conditions

While we strive to meet all delivery timeframes, occasional delays may occur due to:

  • Unforeseen weather conditions
  • Public holidays and strikes
  • High order volumes during peak seasons
  • Courier service delays

In such cases, we'll keep you informed of any significant delays via email or phone.

7. Damaged or Lost Packages

If your package arrives damaged or goes missing:

  1. Contact us within 48 hours of delivery with photos of the damage or shipping label
  2. We'll investigate the issue with the shipping carrier
  3. We'll either send a replacement or issue a refund (depending on the situation and your preference)

Claims must be filed within 14 days of the expected delivery date.

8. Undeliverable Packages

If a package is returned to us as undeliverable:

  • We'll contact you to confirm your correct address
  • You'll be responsible for reshipment costs
  • If no response is received within 7 days, the order will be refunded (minus original shipping costs)

9. International Orders

For international shipments:

  • Delivery times are estimates and not guaranteed
  • Customers are responsible for customs duties, taxes, and import fees
  • We're not liable for customs delays or clearance issues
  • Some countries may have restrictions on certain items

Please check your country's import regulations before ordering.

10. Holiday Shipping

During peak seasons (Christmas, New Year, etc.):

  • Processing may take 2-3 business days
  • Delivery times may be extended by 2-5 business days
  • We recommend ordering early to avoid delays

11. Return Shipping

For eligible returns:

  • We'll provide a return shipping label via email
  • Most returns ship free within Nigeria (prepaid label)
  • International returns may incur shipping costs (customer responsibility)

See our Return Policy for complete details on eligibility and refund timelines.

12. Free Shipping

We occasionally offer free shipping promotions on:

  • Orders above a certain amount (check our website for current threshold)
  • Specific products or collections
  • Loyalty program members

Free shipping offers cannot be combined with other discounts unless stated.

13. Shipping Address Changes

We accept address changes only before your order ships:

  • Contact our support team immediately with your new address
  • Ensure the new address is within the same delivery zone
  • Additional shipping fees may apply if changing to a more expensive location

Once an order ships, address changes are handled by the courier and may incur additional fees.

14. Shipping Insurance

Optional shipping insurance is available at checkout for high-value orders. This provides:

  • Protection against loss or damage during transit
  • Full refund or replacement if claim is approved
  • Coverage up to the purchase price

15. Contact & Support

For shipping inquiries or concerns:

Email: richfits@gmail@gmail.com
WhatsApp: +2348056582214
Response Time: Within 24 hours (business days)

We're here to help ensure your order arrives safely and on time.

16. Policy Updates

We reserve the right to update this shipping policy at any time. Changes will be posted on this page with the effective date. Continued use of our services indicates acceptance of updates.

Last Updated: 18 September  2026